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Nordis Hotels takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests and Private Residence owners, as well as visitors to the Nordis Hotels website and mobile App, and the way in which Nordis Hotels uses this information to better serve your needs.
This Privacy Notice has been adopted by all the distinct legal entities that manage and operate Nordis Hotels.
Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:
For each of the categories of personal information described above, we use your personal information for the following purposes:
Occasionally we will combine information from a number of Guests and Owners to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual or household.
We use your personal information on the following basis:
For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:
We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Nordis Hotels.
We may also receive information about you from other sources, such as our business partners and publicly available sources, or from other members of your traveling party or other individuals. We combine information that we have about you from various sources, including the information that you have provided to us.
Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.
We, or our third party partners, may use the data collected through cookies and similar technologies to remember information so that you will not have to re-enter it during your visit or the next time you visit the website or mobile App; provide custom, personalized content and information; identify and contact you across multiple devices; provide and monitor the effectiveness of our website and mobile App and perform analytics; diagnose or fix technology problems; detect or prevent fraud or other harmful activities, and otherwise to plan for and enhance our online properties and services.
We use a variety of physical, technical and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.
For each of the categories of personal information, sources of information and purposes described above, we may share certain of your personal information with:
Where a third party engaged by Nordis Hotels processes personal information on our behalf, Nordis Hotels takes steps to contractually require these parties protect your personal information in a manner consistent with the principles articulated in this Privacy Notice.
If you have chosen to join a subscription list, please note that they are only used for internal purposes, and we do not sell or rent our subscription lists to third parties for their direct marketing purposes.
If Nordis Hotels suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
We may also disclose information as may be required by law or legal process, or if we reasonably believe such disclosure is necessary to comply with legal process or the reasonable requests of law enforcement or to exercise or protect the rights, property or personal safety of the Nordis Hotels, our Guests or Owners, or others.
Depending on applicable law, which may be determined by your country, region or state of residency, you may be able to exercise one or more of the following rights relating to our processing of your personal information. You may also have other rights under the laws of your jurisdiction of residence.
To protect your personal information, we may require that you prove your identity to us at the time your request is made. This may involve providing us with information which we hold on to file about you (e.g. a home or business address), or we may require you to produce some form of photo or government issued identification.
We understand that you may like to know what personal information we hold about you, or to correct or delete certain information we hold about you. We are happy to assist you with your request.
Nordis Hotels reserves the right to decline a request to access, correct or delete your personal information under certain circumstances as permitted by applicable law. There may be a variety of legitimate business reasons why we may be unable to delete your personal information and where we are permitted to decline your request to delete your information.
If you do not wish to receive marketing communications from Nordis Hotels, you may indicate your wishes on your registration card when you stay with us or send an e-mail to: email@example.com. You will always have the ability to accept or decline any form of communication from Nordis Hotels. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications. Please note that you may not be able to opt out of service-related communications (e.g., account verification, transactional communications, technical and security and notices).
You may also be entitled to:
Where you are given the option to share personal information with Nordis Hotels, you can always choose not to do so.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.
After you have chosen to withdraw your consent, Nordis Hotels may be able to continue to process your personal information to the extent required or otherwise permitted by law.
If at any time you wish to exercise any of these rights, you can do so by:
Attention: Nordis Hotels Headquarter
21 Alley Alexandru,
1st District, Bucharest, Romania
Alternatively, you can contact our Customer Care via the details in the ‘Contact us’ section.
You may make a request through an authorised agent (such as a lawyer). We may request evidence of their authority to act on your behalf.
If you have any questions or concerns regarding this Privacy Notice, please contact our Customer Care by writing to the following address:
21 Alley Alexandru
1st District, Bucharest, Romania